Am I charged money for a phone consultation when I call Ayush Herbs Inc. and speak with a doctor?
We understand our customers have questions that only doctors are qualified to answer, which is why there is always a doctor on call to answer any technical questions. These conversations are absolutely free for the first 5 minutes. After that, phone consultation charges may apply. If you would like to make an official phone consultation appointment, please visit www.ayurvedicscience.com or call the Ayurvedic and Naturopathic Clinic at 425-453-8022.
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Is there a minimum order?
We do not have a minimum order requirement for our finished products. However, there is a minimum $200.00 requirement to be eligible for free shipping.
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How are packages shipped for Hawaii, Alaska and the Virgin Islands?
All the shipments going to Hawaii, Alaska and the U.S. territories like the Virgin Islands are either shipped UPS 2nd day air or via Priority Mail through the U.S. Post office. Priority Mail generally takes 5-7 business days, whereas UPS 2nd Day Air, is a guaranteed delivery on the 2nd business day from when it was shipped. Shipments going via the United States Postal Office are mailed out every Friday afternoon.
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What happens if a product is on backorder?
We try to avoid backorders as much as we can, however sometimes, these situations occur due to factors beyond our control. If you would like to cancel a backordered product; please call and inform customer service. When a backordered product arrives, it is shipped to our customers free of shipping charges.
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What is our return policy?
If for any reason you are not completely satisfied with our products, you can return the item within 30 days of purchase for a full refund, credit or a product replacement. After 30 days, the product can be returned; however, a 15% restocking fee will be applied. Please make sure when returning products that they are sealed tightly and suitably packed. All the items may be returned to: Ayush Herbs Inc., 2239, 152nd Ave NE Redmond, WA 98052. Please also include either an invoice, or a note with your name and phone number and the reason for the return. This policy applies to the first three months within purchase. After the given period, no returns will be accepted.
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What forms of payment do you accept?
We accept checks, cash, money orders and credit cards. Cash is only accepted when the customer comes to pick up the order. Checks and money orders should be mailed in prior to the shipment of the order to our address. For exact charges, please contact our customer service representatives at 1-800-925-1371. Everything else needs to be charged on a credit card. We currently accept Master Card and Visa.
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How are packages shipped for International Orders?
For international orders, we use either UPS Global Express or USPS Express Mail International.
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