What is your return policy?
At Ayush Herbs, Inc., we stand behind the quality of our products and are committed to customer satisfaction.
Unopened and unused Ayush Herbs® products purchased directly from ayush.com may be returned within 30 days of purchase, provided they are in their original packaging and accompanied by valid proof of purchase.
Return requests made after 30 days may be considered at the discretion of Ayush Herbs. If approved, a 15% restocking fee will apply, along with any applicable return shipping charges.
For products purchased through authorized third-party sellers, returns and refunds are subject to the respective seller's return policy. Products purchased from unauthorized sellers are not eligible for returns or refunds directly through Ayush Herbs, except where required by law.
To request a return or learn more about our return guidelines, please review our Return & Refund Policy or contact customerservice@ayush.com.
Am I charged money for a phone consultation when I call Ayush Herbs®, Inc. and speak with a doctor?
We understand our customers have questions that are best answered by a naturopathic doctor. There is always a doctor on call during business hours to answer any technical question relating to Ayush Herbs products. These calls are not intended for use in the diagnosis or treatment of any medical condition and medical advice will not be given.
Is there a minimum order?
We do not have a minimum order requirement for our finished products. However, there is a minimum $40.00 minimum order for individuals to receive free shipping.
How are packages shipped for Hawaii, Alaska and the Virgin Islands?
All the shipments going to Hawaii, Alaska and the U.S. territories like the Virgin Islands are either shipped UPS 2nd day air or via Priority Mail through the U.S. Post office.
Priority Mail generally takes 5-7 business days, whereas UPS 2nd Day Air, is a guaranteed delivery on the 2nd business day from when it was shipped. Shipments going via the United States Postal Office are mailed out every Friday afternoon. All International shipments are sent out via the United States Post Office.
What happens if a product is on backorder?
We try to avoid backorders as much as we can, however sometimes, these situations occur due to factors beyond our control. If you would like to cancel a back-ordered product; please call and inform customer service. When a back-ordered product arrives, it is shipped to our customers free of shipping charges.