Frequently asked questions
What is your Return Policy?
At Ayush Herbs, Inc., we stand behind our products and quality controls. If for any reason you are not satisfied with an Ayush Herbs® product you purchased from ayush.com, or one of our authorized sellers, you may request a refund or replacement product.
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Ayush Herbs 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser. Learn more about how to submit a request for a refund or replacement product here.
Am I charged money for a phone consultation when I call Ayush Herbs®, Inc. and speak with a doctor?
We understand our customers have questions that are best answered by a naturopathic doctor. There is always a doctor on call during business hours to answer any technical question relating to Ayush Herbs products. These calls are not intended for use in the diagnosis or treatment of any medical condition and medical advice will not be given.
Is there a minimum order?
We do not have a minimum order requirement for our finished products. However, there is a minimum $200.00 requirement to be eligible for free shipping for wholesale accounts and a $40.00 minimum order for individuals
What forms of payment do you accept?
- All of our retail customers are on a pre-payment plan. We accept checks, cash, money orders, credit cards, and PayPal. Cash is only accepted when the customer comes to pick up the order in person.
- Checks and money orders must be mailed prior to the shipment of the order to our address. For exact charges, please contact our customer service representatives at 425-637-1400. Everything else needs to be charged on a credit card. We currently accept MasterCard and Visa.
How are packages shipped for Hawaii, Alaska and the Virgin Islands?
All the shipments going to Hawaii, Alaska and the U.S. territories like the Virgin Islands are either shipped UPS 2nd day air or via Priority Mail through the U.S. Post office.
Priority Mail generally takes 5-7 business days, whereas UPS 2nd Day Air, is a guaranteed delivery on the 2nd business day from when it was shipped. Shipments going via the United States Postal Office are mailed out every Friday afternoon. All International shipments are sent out via the United States Post Office.
How are packages shipped for International Orders?
For international orders, we use either UPS or Priority Mail International. Please allow 3-7 business days for delivery.
Can I purchase Ayush Herbs products if I live in Canada?
Yes, you can easily purchase many of our products in Canada by visiting Aarbee Natural Wellness or using Fullscript Canada.
What happens if a product is on backorder?
We try to avoid backorders as much as we can, however sometimes, these situations occur due to factors beyond our control. If you would like to cancel a back-ordered product; please call and inform customer service. When a back-ordered product arrives, it is shipped to our customers free of shipping charges.